Privacy policy

Last updated: 6 August 2026

1. Who we are

Fully Approved Finance is a business loan comparison service. We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and Australian Privacy Principles where they apply.

2. Information we may collect

• Identity and contact details, such as your name, email address and phone number.
• Business details, including ABN, industry, trading history, revenue, funding purpose and desired amount.
• Financial and application information that you choose to provide.
• Communications with us and records of support enquiries.
• Technical information such as IP address, browser, device, referral source and website activity.

3. How we collect information

We may collect information directly from you through our website, forms, email or phone interactions. We may also receive information from authorised representatives, service providers, participating lenders and analytics or security tools.

4. Why we use information

• To respond to enquiries and provide our comparison and referral service.
• To identify potentially suitable participating lenders or finance products.
• To verify information, prevent fraud and protect our systems.
• To operate, analyse and improve our website and services.
• To meet legal, regulatory, record-keeping and dispute-resolution obligations.
• To send service updates or marketing where permitted, with an option to unsubscribe.

5. When we disclose information

We may disclose relevant information to participating lenders and finance providers, technology and hosting providers, identity or fraud-prevention providers, professional advisers, regulators and authorities where required or authorised by law. A lender's own privacy policy will apply to information it receives and handles.

6. Overseas handling

Some technology or support providers may process or store information outside Australia. Provider locations can change. Contact us if you would like current information about likely overseas locations relevant to your information.

7. Cookies and analytics

We may use cookies and similar technologies to operate the website, understand usage, measure performance and protect against misuse. You can restrict cookies through your browser, although some functions may not work as intended.

8. Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage method is completely secure. We retain information only for as long as reasonably required for our service, legal obligations and legitimate business purposes.

9. Access and correction

You may ask to access personal information we hold about you or request a correction. We may need to verify your identity before responding and may refuse a request where permitted by law, with reasons where required.

10. Privacy complaints

Contact us if you believe your information has been mishandled. We will review the complaint and aim to respond within a reasonable period. If you are not satisfied, you may contact the Office of the Australian Information Commissioner.

11. Contact us

For access, correction or privacy questions, email [email protected] or use our Contact Us page.

12. Changes to this policy

We may update this policy as our services or legal obligations change. The latest version will be published here with its effective date.